Unable to login to OCS edge server with error C3E93D86
When trying to login to my newly configured Edge server clients were getting presented with the following error.
Microsoft Office Communicator 2007
Cannot sign in because the server is temporarily unavailable. If the problem persists, contact your system administrator.
A few tries later and the Edge server eventually logged the following.
EventID: 14502
Event Source: OCS Protocol Stack
A significant number of connection failures have occurred with remote server Unknown IP x.x.x.x. There have been 10 failures in the last 60 minutes. There have been a total of 10 failures.
The specific failure types and their counts are identified below.
Instance count - Failure Type
10 C3E93D86
This can be due to credential issues, DNS, firewalls or proxies. The specific failure types above should identify the problem.
Passing C3E93D86 through `lcserror’ resulted in the following:
>lcserror C3E93D86
0x83E93D86 -> None matched
0x80003D86 -> None matched
No errors were logged on our standard edition FE server however the client logged the following:
TRACE :: SIP_MSG_PROCESSOR::OnDnsResolutionComplete[03910280] Entered host edgeaccess.nwtraders.msft
TRACE :: Async work item posted for TLS negotiation: this 03891580
TRACE :: ASYNC_SOCKET::SendOrQueueIfSendIsBlocking sending sendBuffer 038BFAA0, this 03891580, pSendBuffer->m_BufLen = 124
TRACE :: ASYNC_SOCKET::SendHelperFn sendBuffer 038BFAA0 sent, this 03891580, m_BytesSent = 124, pSendBuffer->m_BufLen = 124
TRACE :: Async work item posted for TLS negotiation: this 03891580
TRACE :: Async work item posted for TLS negotiation: this 03891580
TRACE :: ASYNC_SOCKET::SendOrQueueIfSendIsBlocking sending sendBuffer 038BFAA0, this 03891580, pSendBuffer->m_BufLen = 205
TRACE :: ASYNC_SOCKET::SendHelperFn sendBuffer 038BFAA0 sent, this 03891580, m_BytesSent = 205, pSendBuffer->m_BufLen = 205
TRACE :: Async work item posted for TLS negotiation: this 03891580
ERROR :: ASYNC_SOCKET::HandleNetworkEvent Error 2745, Event 32 received from socket 000006BC, this 03891580
ERROR :: ASYNC_SOCKET::OnError (0x80072745) - enter
ERROR :: ASYNC_SOCKET::OnConnectError (0x80072745) - enter
TRACE :: SIP_MSG_PROCESSOR::OnRequestSocketConnectComplete - Enter this: 03910280, callid=(null), ErrorCode: 0x80072745
ERROR :: Releasing socket and notifying transactions
ERROR :: SIP_MSG_PROCESSOR::NotifyRequestSocketConnectComplete - Error: 80072745
ERROR :: OUTGOING_TRANSACTION::OnRequestSocketConnectComplete - connection failed error 80072745
TRACE :: CUccServerEndpoint::UpdateEndpointState - Update state from 1 to 0. Status 80072745. Status text (null).
TRACE :: Condition failed with 80ee0061: 'm_fServMgrEnabled'
ERROR :: HRESULT API failed: 80ee0061 = hr. DisableServManager
TRACE :: Condition failed with 80ee0092: 'GetState() != UCCES_IDLE'
TRACE :: SIP_STACK::DeleteProviderProfile freed profile at index 0
TRACE :: SECURE_SOCKET: security negotiation has completed successfully
TRACE :: SECURE_SOCKET: stream sizes: header 5 trailer 36 max message 16384 buffers 4 block size 16
TRACE :: CRTCMediaController::FinalRelease - enter [0x002E3318]
TRACE :: CRTCMediaController::FinalRelease - exit [002E3318]
Since our public DNS servers (provided by ZoneEdit) don’t support SRV records I was manually providing the details to clients. When doing so I’d omitted the port number. As soon as I added :443 to the FQDN on the client, the end edge access started working. Make sure you’re entering your server name as edgeaccess.nwtraders.msft:443 rather than just edgeaccess.nwtraders.msft
Did you found a solution?
Hi Kenneth,
See the final paragraph:
“Since our public DNS servers (provided by ZoneEdit) don’t support SRV records I was manually providing the details to clients. When doing so I’d omitted the port number. As soon as I added :443 to the FQDN on the client, the end edge access started working. Make sure you’re entering your server name as edgeaccess.nwtraders.msft:443 rather than just edgeaccess.nwtraders.msft”