System Center Essentials (SCE) SP1 error 3604
Our latest ActionPack subscription came through the other day and I noticed licenses for System Center Essentials so figured I’d give it a try. We already use WSUS to update management, so am still not toally convinced of the benefits.
Anyway, after a few problems with the initial install I went to install SP1 only for the upgrade to fail fairly early on, with the following in the setup log:
09:54: ProcessInstalls: installWSUS set. 09:54: AdjustWSUSSSL: found the wsusutil.exe at C:\Program Files\Update Services\Tools\wsusutil.exe 09:54: AdjustWSUSSSL: Launching C:\Program Files\Update Services\Tools\wsusutil.exe with arguments: ConfigureSsl MIOS3.immediacy.local 09:54: SetProgressScreen: Init WSUS Install progress. 09:54: statusUpdate: Resetting progress bar. 09:54: LaunchWSUS: Launching d:\temp\setup\i386\WSUSSetup.exe with arguments: /g /q DEFAULT_WEBSITE=0 PROGRESS_WINDOW_HANDLE=2818292 09:55: LaunchWSUS: Failed: Return Code 3604 09:55: LaunchWSUS: Check C:\Documents and Settings\dhope\Local Settings\Temp\1\SCEWsus for more information. 09:55: LaunchWSUS: Additional Logs may be avaiable at: C:\Program Files\Update Services\LogFiles
So, time to check the WSUSSetup.log file
2008-04-21 10:02:32 Success MWUSSetup Creating database backup... 2008-04-21 10:02:32 Error MWUSSetup ExecuteQuery: Failed to execute SQL query BACKUP DATABASE SUSDB to DISK=N'D:\WSUS\SUSDB.bak' (Error 0x80040E14) 2008-04-21 10:02:32 Error MWUSSetup ExecuteQueryGetNoResults: Failed to execute query BACKUP DATABASE SUSDB to DISK=N'%s' (Error 0x80040E14) 2008-04-21 10:02:32 Error MWUSSetup BackupDatabase: Failed to backup database (Error 0x80040E14) 2008-04-21 10:02:32 Error MWUSSetup CUpgradeDriver::PerformSetup: Failed to backup database (Error 0x80040E14) 2008-04-21 10:02:32 Error MWUSSetup CSetupDriver::LaunchSetup: Setup failed (Error 0x80040E14) 2008-04-21 10:02:32 Success MWUSSetup An error occurred while performing setup. Please refer to the error logs for details 2008-04-21 10:02:32 Error MWUSSetup DoInstall: Wsus setup failed (Error 0x80040E14)
Ahah! – What’s this, SCE SP1 seems to be trying to backup to a non existent location (D:\WSUS), simply creating the directory and giving it the relevant permissions sorted the problem and setup could then run.